Our Customer Care Center is committed to delivering an efficient approach to the customer experience. We extend our culture of caring to employees, shareholders and the communities where we live and operate in by fostering an environment where everyone experiences our mission in action. We exist to serve our customers with care and quality service experiences they can feel good about every time. We take pride in being a culture that cares and demonstrates that by listening, anticipates our customer’s needs and responds to them.
You can complete an application online via desktop or mobile device. Please make sure to review the job posting thoroughly for details pertaining to the training requirements, home office requirements, and living requirements.
2. Candidate Review
You application will be reviewed by out Talent Acquisition department and hiring leaders. You can check the status of your applications by logging into your Workday Account.
This assessment measures your aptitude, analytical thinking skills, basic math skills, customer service skills, typing skills, multitasking, etc. You will have 72 hours (3 days) before the assessment link expires.
4. Behavioral Interview
Interviews may be conducted in-person or virtually. This will be a behavioral interview which will include STAR (Situation, Task, Action, and Response) format questions. We encourage you to research STAR Behavioral interviewing prior to your interview.
5. Real Job Preview
The realistic job preview is a great opportunity for candidates to learn more about the Customer Service Representative expectations, roles, and responsibilities. The realistic job preview may be held virtually, or in-person and attendance is required.
6. Offer and Next Steps
A Recruiting Partner will follow up with you regarding next steps. New hires will need to successfully pass a pre-employment DOT background check & DOT Drug screen.
What Our Employees Have to Say
“I work with so many awesome individuals that provide exceptional service to our customers. I am motivated by having an opportunity to love the work that I do each day that helps support our Mission, Vision, and Values.”
Kim Ferrell Director, Customer Care Centers
“As an employee, I sincerely feel that my Leadership cares about me as a person and appreciates the work that I do. I am supported and encouraged to do the right thing for our Customers and our employees.”