Damage Prevention Specialist

Description

Job Summary
The Damage Prevention Specialist 1 is to reach out, educate, and influence NiSource employees, partners, excavators and the public about the importance of safe and responsible digging practices in order to prevent damage to company-owned facilities.
Key Results:
Timely and effective in-person site visits, phone calls, texts or emails completed for 811 tickets deemed to be the most high risk
Accurate interpretation and timely documentation of actions taken on high risk tickets
Quantity of field educational outreach events completed
Effectiveness of presentation/facilitation/delivery of educational outreach events
Reduction of damage incidents per 1000 given assigned geography

Essential Functions

• Outreach and Education
• Operate as the company subject-matter expert in damage prevention within assigned geography for public safety, employee safety and continuity of service for customers
• Maintain knowledge of and effectively communicate safe digging laws, best practices and the impact of hitting company-owned facilities
• Promote the current state digging laws and the locate request process with various excavators, developers, other digging contractors and associated resources
• Prioritize and conduct frequent job site visits, navigating a wide variety of ground territory, to speak directly with and advise various excavators, developers, digging contractors, and project owners
• Make judgment-based decisions related to evaluating one-call legislation compliance, if and when to notify emergency responders, issuing stop work orders, and addressing safety concerns in a fast-paced environment
• Short-Term Planning
• Assess daily high risk ticket volume and prioritize top site visits and contacts to make each day in order to prevent damages and promote safe digging practices
• Locator Performance Management
• Conduct visual quality audits on locates to evaluate compliance with NiSource standards, and provide feedback and coaching when needed
• Liaison
• Proactively communicate and coordinate with NiSource operational partners to address high risks in the field, where DPS can’t personally make contact or visit the job site
• Facilitate one on one or group training sessions tailored to various internal/external audiences (contractors, public, other utilities, etc.) relative to policy, procedures, and state one-call laws
• Serve as a SME for public safety events (e.g. touch a truck, etc.), and lead the damage prevention discussions at safety and employee meetings
• Documentation
• Document actions taken after responding to high risk tickets to aid in the evaluation of what actions were most effective in preventing damages
• Monitor mapping accuracy as compared to original job orders and report discrepancies back to engineering or mapping, through the creation of facility map revisions

Required Qualifications For Position

• High School Diploma or equivalent
• Operator Qualified on locates
• Ability to read and interpret reports and make data based decisions
• Effective communication skills (written, oral, public speaking)
• Demonstrated ability to adjust messaging and approach to various audiences
• Willingness to be flexible, as needed
• Ability to prioritize and manage work
• Ability to influence others
• Willingness to travel outside of normal territory as business conditions require
• Self-reliant, self-directed
• Proficient in computer applications (i.e. Microsoft Word, Excel, PowerPoint)
• Knowledge of utility operations (i.e. gas, electric, construction, engineering)
• Knowledge of gas and/or electric standards
• Knowledge and understanding of damage prevention plans at the NiSource and state level
• Knowledge of the damage prevention process (i.e. one call and safe digging laws)

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.​

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. 

Salary Range*:

*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

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