Assigner

Description

Job Description

**This is an onsite position with a non-traditional schedule of 4x4 (4 days on 4 days off) work schedule 5am-5pm (12-hour shift) including weekends and holidays and rotating days off**

• Assigns the daily work orders and activities of gas service employees based on workload requests and manpower availability.
• Prioritizes and assigns daily work orders to optimize utilization of resources.
• Prioritizes and re assigns daily work orders as needed to ensure orders are completed timely.
• Dispatch all emergency orders including gas leaks, fire calls and monoxide orders timely and professionally.
• Monitors work throughout the day and reprioritizes and reassigns work as necessary to properly manage overtime.
• Assigns labor and equipment resources that will support the schedule.
• Coordinates the distribution of work to maximize operations effectiveness.
• Works with schedulers and field operation leaders to ensure the appropriate prioritization and routing of daily work.
• Manages the backlog of undated and filler work that needs to get done.
• Directs and instructs personnel to respond to emergency orders and facility locates throughout Distribution Operations to ensure compliance is attained.
• Communicates with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, ESSO and all others that may apply to ensure a collaborative and effective link.
• Coordinates with others, as appropriate (including outside parties, utilities and internal resources/departments).
• Perform crew adjustments on resource constraints (e.g., employee call out) and notify supervisor of employees off time.
• Perform other resource updates, as necessary.
• Field calls from the call centers and perform the necessary follow-up for customer inquiries and complaints
• Reschedules work (if needed) and ensures that customers are informed of the updated status
• Must be able to work a rotating schedule of 4 days on 4 days off 5am-5pm (12-hour shift) including weekends and holidays

Required Qualifications for Position

• Two years of experience in Distribution Operations or equivalent work experience.
• Basic computer skills.
• Customer focus driven
• Demonstrated organizational skills.
• Good communication skills, both written and oral.

Preferred Qualifications for position

• Associate's degree from an accredited institution or equivalent work experience.
• Knowledge of Distribution Operations policies.

Incentive Opportunity Range: 2 - 6%
Explanation:
• Every non-manual, non-union position has a market based salary range, and all positions have an incentive level and incentive opportunity range.
• An employee is placed into the salary range based upon skills, experiences, equity, and current salary.
• For nonexempt employees, the incentive opportunity is based upon company performance. For exempt employees, the incentive opportunity is based upon company and individual performance




 

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.​

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. 

Salary Range*:

*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date:

Posting End Date (if applicable):