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CMDB and APM Process Owner

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Location: Merrillville, IN, United States
Date Posted:
Req ID: R00936170

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CMDB and APM Process Owner

Full Time Perm

Way of Work: Hybrid - 2 days on location

Salary Range: $107,000 - $160,500, plus annual bonus

Location: Columbus, OH or Merrillville, IN

Relocation assistance provided

The End User Services Organization provides operational support and innovative solutions for the NiSource end user environment. 

ITIL CMDB and APM Process Owner is responsible for maintaining the Configuration Management and Application Management processes within ServiceNow by maintaining the process and procedures, training the team members, and making sure that process is followed

Your responsibilities may include, but are not limited to:

  • Establish and build relationships with other process owners, internal and external resources and stakeholders to understand business objectives, data structure, and how CMDB and Asset Management processes will best support the enterprise and process specific objectives.

  • Maintains and matures the CMDB and APM processes, including training, reporting and monitoring to ensure the processes are delivering the expected business value and are being followed.

  • Responsible for maintaining Asset and CMDB architectural standards in alignment with the ServiceNow Common Service Data Model (CSDM) and provide prescriptive guidance on service modeling within the CMDB in support of scalability, automation.

  • Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories.

  • Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions.

  • Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs).

  • Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers

  • Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction.

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications

  • Bachelor's Degree or equivalent work experience.

  • 4+ years of experience ITIL process ownership

  • 2+ years of experience working in ServiceNow

Preferred Qualifications

  • Utility industry experience


The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

This role does not qualify for sponsorship

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Work Authorization

Authorized to work in the United States without requiring sponsorship.

Inclusion & Diversity 
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. 

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program.  Report any unsafe conditions and take actions to prevent personal injuries.  Support our interdependent safety culture by ensuring the safety of your co-workers.  Stay focused on the task at hand and promote productivity through good work habits.

Salary Range:

$91,000.00 - $136,600.00

Posting Start Date:


Posting End Date (if applicable):

Please note that the job posting will close on the day before the posting end date.


The role of the CMDB/APM process owner is to oversee and coordinate the Configuration Management Database (CMDB) and the Application Portfolio Management (APM) processes. They responsible to maintain the CMDB/APM process by updating the process and procedures, training the team members, and making sure that process is followed.

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