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Mgr Operations Center

Location: Gary, IN, United States
Date Posted:
Req ID: R00935550

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Job Title:  Manager Operations Center

Job Code:  103778

The areas of responsibility for this role will be Valparaiso, Gary, Hammond & Crown Point, IN.

Job Summary

To lead field operations in executing the delivery of safe, reliable, efficient natural gas distribution service within an assigned geographic territory. Assumes overall responsibility for compliance with Federal and State regulations, as well as best industry practices. Drives excellence through continuous improvement in all aspects of operations. As a member of the operations management team, leads the implementation and execution of operational initiatives, building consistency and collaboration across the organization. Provides direction, clarity, coaching and performance management to a team of front-line leaders, contractors, and field employees to ensure the highest level and quality of customer service at the lowest cost throughout the assigned operating center geographical area.

Principal Duties and Responsibilities

  • Ensure safe, reliable system operations and compliance with all applicable codes and standards
  • Coach and develop front-line leader performance, supporting and holding them accountable through effective performance management (i.e., establishing performance standards, driving accountability, coaching performance and development, effectively delegating, providing feedback, and recognizing and rewarding results)
  • Champion the identification, planning, development and implementation of change initiatives, to increase operational efficiency and customer satisfaction
  • Promote collaboration and consistency throughout operations
  • Manages towards aggressive financial, safety, and operational goals
  • Establish and maintain key community relationships to facilitate effective operations and represent the organization in community activities
  • Safe and reliable local delivery of natural gas service
  • Informed and motivated/committed workforce
  • Strong leadership team that achieves results, while increasing in capabilities
  • A performance based culture
  • Increased operational efficiency
  • Results that meet or exceed established goals
  • Community relationships
  • Financial targets, including O&M and capital that are met or exceeded
  • Continuous improvement in all aspects of operations
  • High customer satisfaction

Required Qualifications for Position

  • Five (5) years of leadership experience

Preferred Additional Qualifications for Position

  • Bachelor’s degree from an accredited college or equivalent work-related experience


The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

Inclusion & Diversity 
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. 

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program.  Report any unsafe conditions and take actions to prevent personal injuries.  Support our interdependent safety culture by ensuring the safety of your co-workers.  Stay focused on the task at hand and promote productivity through good work habits.

Salary Range:

$125,800.00 - $188,600.00

Posting Start Date:


Posting End Date (if applicable):

Please note that the job posting will close on the day before the posting end date.

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