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Technical Support Specialist (Leakage)

Location: Merrillville, IN, United States
Date Posted:
Req ID: R00933928

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Job Title:  Technical Support Specialist 1 or 2

Job Code:  104576

Job Summary:

Support Company Operations initiatives associated with the applicable technical functions of leakage survey activities. Provide oversight and support to company field personnel conducting various tasks related to service/plant type activities to ensure compliance.    

* Willing to offer Specialist 1 or Specialist 2 roles based off candidate skills & experience*

Key Results:

  • Compliance with NiSource Gas Standards, as well as all other regulatory requirements;  pertaining to field tasks being conducted
  • Effective, knowledgeable, safety conscious operations personnel
  • Effective communications with field employees 
  • Ensuring well trained and properly qualified workforce in accordance with Operator Qualification Plan

Principal Duties and Responsibilities

  • Conduct QA(Quality Assurance)/QC(Quality Control) audits on company/contractor leakage personnel  
  • Ensure compliance with all applicable Gas Standards, as well as other regulatory requirements; as it pertains to tasks being conducted
  • Effectively communicate and correct on-site any violations of procedures observed
  • Provide coaching when deemed necessary to educate on proper procedures to follow for tasks conducted
  • Ensure all safety requirements are followed for field tasks conducted and proper PPE donned
  • Document and report any findings(violation of procedures) observed
  • Provide recommendations to leadership in regards to additional training that may be needed based on field observations
  • Assist local management in developing a process improvement plan when deemed necessary
  • Communicate with training department any gaps observed based on field observations   
  • Ensure an un-biased evaluation of company personnel while conducting QA/QC’s 
  • Communicate with various Operating Areas to plan and organize QA/QC schedule
  • Provide additional support as needed to local areas when deemed necessary
  • Conduct QA/QC service type audits on employees across the NiSource footprint
  • Conduct QA/QC audits on plant/distribution employees throughout the operating areas 
  • Travel to various states when needed for training and to attend meetings
  • Other duties as required

Required Qualifications for Position

  • Knowledgeable in leakage or operations and state specific policies and procedures
  • High School diploma
  • Effective written and oral communications skills
  • Strong planning and organizational skills
  • well trained and properly qualified workforce in accordance with Operator Qualification Plan
  • Interpersonal skills, enjoy working in a team type environment
  • Valid driver's license
  • Minimum two years’ experience in leakage/gas operations type activities

Preferred Additional Qualifications for Position

  • 3-5 years gas/leakage experience
  • Knowledgeable in operations computer support systems
  • Prior training experience
  • Bachelor degree in business or technical discipline
  • Prior leadership experience
  • Prior auditing experience in field activities


The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

Inclusion & Diversity 
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. 

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program.  Report any unsafe conditions and take actions to prevent personal injuries.  Support our interdependent safety culture by ensuring the safety of your co-workers.  Stay focused on the task at hand and promote productivity through good work habits.

Salary Range:

$65,900.00 - $136,600.00

Posting Start Date:


Posting End Date (if applicable):

Please note that the job posting will close on the day before the posting end date.

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