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Team Ldr Work Mgmt Center

This job posting is no longer active.

Location: Merrillville, IN, United States
Date Posted:
Req ID: R00935526

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Job Title:  Team Leader Work Center

Job Code:  103999


Drives the performance of the assigner team in the Work Management Center group by providing day-to-day leadership, coaching, and support to team members who perform Center work to ensure timely response and exceptional service to internal and external customers.

Please note that this role requires onsite presence at our offices located in Merrillville, IN and SLC.

Principal Duties and Responsibilities

  • Provides daily supervision, technical advice, training and information to team members.
  • Plans, directs, supervises, and evaluates workflow. Coordinates work activities to meet operational requirements.
  • Develops processes to drive consistency
  • Develops team performance through guiding, motivating and training each team member to improve performance capabilities while maintaining good customer and employee relations.
  • Creates an environment in which team members are actively involved in continuous improvement.
  • Models and promotes effective teamwork skills through interactions with team members and other employees
  • Compliance with outside regulators and internal company policies as they relate to scheduling and assigning responsibilities.
  • Serviceable communications with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, and all others that may apply to ensure a collaborative and effective link.
  • Efficient distribution of workload to clerical employees.
  • Departmental support systems and tools are utilized and work is coordinated among various departments resulting in effective scheduling, assigning, and data reporting.
  • Management of workforce levels to ensure timely completion of all assignments, goals, objectives, and exceptional customer service.
  • Effective work performance through data gathering, distribution and communication 

Required Qualifications for Position

  • 2 years’ experience as an Assigner or Dispatcher in NIPSCO Dispatch Center or similar experience.
  • Five years’ experience in Distribution Operations, or equivalent.
  • Supervisory experience or proven leadership ability.
  • Demonstrated skill in organizing, scheduling, and planning work to maximize operating effectiveness.
  • Ability to assess and make sound decisions.
  • Able to travel and work extended hours
  • Proficiency in basic PC applications

Preferred Additional Qualifications for Position

  • Bachelor’s Degree or Associates Degree from an accredited college, or equivalent work experience.
  • Knowledge of Distribution Operations policies.
  • Workforce scheduling experience.
  • Performance and productivity analysis experience.
  • CIS, work management software solutions.

Please note that this role requires onsite presence at our offices located in Merrillville, IN and SLC.


This description is not designed to be a complete list of all duties and responsibilities required of the position.

Inclusion & Diversity 
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. 

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program.  Report any unsafe conditions and take actions to prevent personal injuries.  Support our interdependent safety culture by ensuring the safety of your co-workers.  Stay focused on the task at hand and promote productivity through good work habits.

Salary Range:

$91,000.00 - $136,600.00

Posting Start Date:


Posting End Date (if applicable):

Please note that the job posting will close on the day before the posting end date.

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