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Manager, Work Management

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Location: Columbus, OH, United States
Date Posted:
Req ID: R00935210

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Description

Job Title: Manager Work Management 

Job Code:  104561 

Date Description Created: July 18, 2023 

 

Job Summary 

Leads a team managing all applicable operations work and provides critical support for state operations execution. Direct reports include scheduling leaders and/or team leaders with staff providing assigning/dispatching, clerical and administrative work management supportResponsibilities include oversight of work management activities including scheduling, assigning, work prep, emergency response, incident management, operations, system operations, substation, and construction.   Ensures effective scheduling, prioritization, and assignment of operations work, manages customer programs and QA/QC efforts within the department to meet compliance dates and provide exceptional customer service. Develop and maintain close partnerships between key organizations to drive successful outcomes. Sustain joint accountability and shared metrics with these key business partners to ensure alignment between organizations. Driving for results, leading change, and strategic thinking will be crucial for success. Provide strong and inclusive leadership in a manner that engages and empowers employees, establishes a culture of trust and accountability, and creates a strong pipeline of talent 

 

Principle Duties and Responsibilities 

  • Lead and provide direction for overall execution of NiSource corporate vision and objectives 

  • Support change within the organization to accomplish corporate goals, realize cost savings and implement process improvements 

  • Accountable for oversight of effective scheduling of a mobile workforce 

  • Ensure compliance with all applicable state and regulatory requirements 

  • Provide visible, active and calm leadership during critical events. 

  • Collaborate with other leaders during incidents to ensure business continuity and exceptional response. 

  • Perform ICS role as established by NiSource. 

  • Drive accountability for compliance across all NiSource states 

  • Collaborate, drive consistency, and communicate with business partners on key strategic and operational matters 

  • Set expectations to build and maintain close partnerships with operations and planning teams to ensure success 

  • Provide effective communication, motivation, guidance, training, and knowledge to your team  

  • Manage financial and departmental targets 

  • Identify, implement, and use technology for managing work 

  • Develop and implement plans to ensure elevated customer satisfaction levels 

  • Create a culture of open minded and change driven leaders 

  • Build a pipeline of talent through growth and development of leaders 

  • Other duties as assigned 

 

 

 

Required Qualifications for Position 

  • Bachelors' Degree or equivalent work experience 

  • Demonstrated ability to work collaboratively with peers and build strong collaborative partnerships 

  • Ability to facilitate consensus across multiple teams 

  • Demonstrated sense of urgency and ability to drive execution 

  • Ability to lead teams through significant change 

  • Proven ability to build organizational talent and create highly successful teams 

  • Excellent oral and written communication skills 

  • Working knowledge of PC applications 

  • Ability to travel up to 25% of the time 

 

Preferred Qualifications 

  • Prior supervisory experience 

  • Working knowledge of operations systems (i.e., DIS, CIS, WMS, Maximo, NiFast, ARCOS, Ventyx, MDT, WLRS, Workbrain, Greenroads, etc.) 

  • Minimum of 5 years of leadership experience 

  • Minimum of 5 years of operations experience 

 

Disclaimer 

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. 

 

Inclusion and Diversity: 

  • Value inclusion within your day-to-day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. 

  • Respect and consider diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds. 

  • Treat others with respect and consideration.  Actively participate in creating and contributing to a positive work environment. 

 

Safety: 

  • Promote a safe work environment by actively participating in all aspects of our employee safety program.   

  • Report any unsafe conditions and take actions to prevent personal injuries.   

  • Support our interdependent safety culture by ensuring the safety of your co-workers.   

  • Stay focused on the task at hand and promote productivity through good work habits. 

 

 

 

Inclusion & Diversity 
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. 

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program.  Report any unsafe conditions and take actions to prevent personal injuries.  Support our interdependent safety culture by ensuring the safety of your co-workers.  Stay focused on the task at hand and promote productivity through good work habits.

Salary Range:

$125,800.00 - $188,600.00

Posting Start Date:

2024-02-23

Posting End Date (if applicable):

2024-03-08
Please note that the job posting will close on the day before the posting end date.
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