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Damage Prevention Specialist I

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Location: New Castle, PA, United States
Date Posted:
Req ID: R00934928-OTHLOC-435

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Job Title:  Damage Prevention Specialist 1

Job Code:  320110

Job Summary

The Damage Prevention Specialist 1 is to reach out, educate, and influence NiSource employees, partners, excavators and the public about the importance of safe and responsible digging practices in order to prevent damage to company-owned facilities.

Key Results:

  • Timely and effective in-person site visits, phone calls, texts or emails completed for 811 tickets deemed to be the most high risk
  • Accurate interpretation and timely documentation of actions taken on high risk tickets
  • Quantity of field educational outreach events completed
  • Effectiveness of presentation/facilitation/delivery of educational outreach events
  • Reduction of damage incidents per 1000 given assigned geography

    Principal Duties and Responsibilities

    Outreach and Education

  • Operate as the company subject-matter expert in damage prevention within assigned geography for public safety, employee safety and continuity of service for customers
  • Maintain knowledge of and effectively communicate safe digging laws, best practices and the impact of hitting company-owned facilities
  • Promote the current state digging laws and the locate request process with various excavators, developers, other digging contractors and associated resources
  • Prioritize and conduct frequent job site visits, navigating a wide variety of ground territory, to speak directly with and advise various excavators, developers, digging contractors, and project owners
  • Make judgment-based decisions related to evaluating one-call legislation compliance, if and when to notify emergency responders, issuing stop work orders, and addressing safety concerns in a fast-paced environment

Short-Term Planning

  • Assess daily high risk ticket volume and prioritize top site visits and contacts to make each day in order to prevent damages and promote safe digging practices

Locator Performance Management

  • Conduct visual quality audits on locates to evaluate compliance with NiSource standards, and provide feedback and coaching when needed


  • Proactively communicate and coordinate with NiSource operational partners to address high risks in the field, where DPS can’t personally make contact or visit the job site
  • Facilitate one on one or group training sessions tailored to various internal/external audiences (contractors, public, other utilities, etc.) relative to policy, procedures, and state one-call laws
  • Serve as a SME for public safety events (e.g. touch a truck, etc.), and lead the damage prevention discussions at safety and employee meetings


  • Document actions taken after responding to high risk tickets to aid in the evaluation of what actions were most effective in preventing damages
  • Monitor mapping accuracy as compared to original job orders and report discrepancies back to engineering or mapping, through the creation of facility map revisions

Required Qualifications for Position

  • High School Diploma, or equivalent
  • Operator Qualified on locates
  • Ability to read and interpret reports and make data based decisions
  • Effective communication skills (written, oral, public speaking)
  • Demonstrated ability to adjust messaging and approach to various audiences
  • Willingness to be flexible, as needed
  • Ability to prioritize and manage work
  • Ability to influence others
  • Willingness to travel outside of normal territory as business conditions require
  • Self-reliant, self-directed
  • Proficient in computer applications (i.e. Microsoft Word, Excel, PowerPoint)

Preferred Additional Qualifications for Position

  • Associate’s degree or above
  • Knowledge of utility operations (i.e. gas, electric, construction, engineering)
  • Knowledge of gas and/or electric standards
  • Knowledge and understanding of damage prevention plans at the NiSource and state level
  • Knowledge of the damage prevention process (i.e. one call and safe digging laws)


The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

Inclusion & Diversity 
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. 

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program.  Report any unsafe conditions and take actions to prevent personal injuries.  Support our interdependent safety culture by ensuring the safety of your co-workers.  Stay focused on the task at hand and promote productivity through good work habits.

Salary Range:

$58,400.00 - $81,900.00

Posting Start Date:


Posting End Date (if applicable):

Please note that the job posting will close on the day before the posting end date.

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