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IT Coordinator - Entry - Level

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Location: Hammond, IN, United States
Date Posted:
Req ID: R00934207

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IT Coordinator - Entry - Level

Full Time Perm

Shift: Hybrid - 2 days on-site 3 days remote

Location: Hammond, IN

The Operational Technologies(OT) Team supports the NIPSCO Electric Environment, the environment encompasses several sites including two Control Centers and over seventy substations in Northern Indiana.

The teams that encompass Operational Technologies include:

  • Applications – Team that manages the applications and the Energy Management System within the environment.  

  • Security – Team that monitors and manages the network configuration and firewalls and security in the environment.

  • Systems – Team that manages the servers and workstations within the environment.  

The IT Coordinator will provide support for the Operational Technology Team leaders and specialist. In this role the analyst will serve as a coordinator for new and existing projects as well as coordinating change and work requests. 

The IT Coordinator would also pull metrics data and give weekly status to projects within the Operational Technology Environment.


Your responsibilities may include, but are not limited to:

  • Administer customer satisfaction surveys

  • Day-to-day monitoring, analysis, and reporting of all IT service metrics, utilizing operational performance data to identify improvement opportunities and to ensure alignment to business priorities  

  • Compile performance metrics for the weekly CIO Huddle and monthly from across IT

  • Track IT performance against agreed SLAs and Key Performance Indicators (KPI) 

  • Gather data related to Service Level Agreements appeals submitted by Managed Service Providers 

  • Compile performance metrics for the weekly CIO Huddle and monthly from across IT

  • Review and validate SLA credit notifications and calculations given by Managed Service Providers 


Minimum Qualifications

  • Bachelors degree or equivalent experience 

  • 3+ year of experience working with Microsoft office application such word, PowerPoint, Excel, and/or Visio

  •  3+ years of experience presenting to groups

  •  3+ years of experience working in a customer service role


Preferred Qualifications

  • Experience with ServiceNow

  • ITIL (Information Technology Infrastructure Library) Foundations Certification 

  • Knowledge of the contract structure and terms, and the relationship of the services to the business operations they support

  • Knowledge of Service Level design  



The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. 

#Hybrid #HammondIN

Inclusion & Diversity 
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. 

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program.  Report any unsafe conditions and take actions to prevent personal injuries.  Support our interdependent safety culture by ensuring the safety of your co-workers.  Stay focused on the task at hand and promote productivity through good work habits.

Posting Start Date:


Posting End Date (if applicable):

Please note that the job posting will close on the day before the posting end date.

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