Location: Merrillville, IN, United States
Req ID: R00933650-OTHLOC-275
Lead IT Systems Analyst
Full Time Perm
Shift: Hybrid - 2 days on-site 3 days remote
Location: Columbus, OH or Merrillville, IN
The Lead IT Systems Analyst, reporting to Manager Delivery Methods & Practices within the Agile Delivery Enablement (ADE) department, will participate as an Atlassian technical subject matter expert within the quality engineering center for enablement (QE C4E). This role requires expertise in JIRA capabilities to define and configure enterprise standards for workflows, advanced roadmaps, issue type hierarchy, dashboards, and role-based security. This role is responsible for providing input into and executing on a strategy to advance the utilization and adoption of JIRA and the integrated test automation framework throughout the NiSource delivery organization. This will require strong coordination and communication with IT delivery teams following the NiSource delivery frameworks (agile, waterfall, and iterative), business partners and IT delivery partners and service providers. The Lead IT Systems Analyst will have duties related to creation of operational documentation and playbooks and have coaching and training duties for both QE C4E junior staff and the NiSource JIRA user community. The Lead IT Systems Analyst, although an Atlassian specialist, should also have a demonstrated ability to learn and stay current with adjacent software engineering tools and capabilities – examples include but are not limited to: CI/CD pipelines, test automation, test data management, cybersecurity, and cloud computing.
Your responsibilities may include, but are not limited to:
Partner with vendors to ensure timely resolution of systems issues, or escalate as appropriate
Enable delivery and product team use of the QE C4E tool set by guiding and supporting the creation and use of JIRA projects, dashboards and advanced roadmaps
Develop and maintain relationships with key stakeholders
Provide second tier risk mitigation through governance and quality reviews and fulfill requests as needed to support third tier risk mitigation (ex. internal audit and compliance)
Identify LEAN opportunities and drive measurable continuous improvement
Support Service Provider and internal team achievement of Service Level Agreements
High/improving customer satisfaction scores (business partners and end users) – for example as measured through net promoter score (NPS)
Ensure systems documentation is kept up to date (application portfolio record, vendor SOC1 & SOC2, training materials and job aids etc.)
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
Bachelor’s degree in computer science, computer information systems, engineering or equivalent industry or military experience
8+ years of experience in Atlassian IT systems level support such as service ownership (ITIL methodologies) or similar job duties
8+ years of experience in the application technology domain such as hosting, information management, networking, SAAS solutions (Salesforce, SAP, etc.)
3+ years of experience with leading, supervising, training, or peer development
Agile certifications and experience working with agile teams
Experience working with distributed teams – multiple US time zones and off-shore
Experience with any of the following: Salesforce, SAP, ServiceNow, Power BI
Experience with CI/CD, test automation, test data management, and performance testing practices and platforms (GitHub Enterprise and Tricentis products)
This description is not designed to be a complete list of all duties and responsibilities required of the position
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Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Posting Start Date:2023-11-03
Posting End Date (if applicable):