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Operational Excellence Specialist Lead

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Location: Columbus, OH, United States
Date Posted:
Req ID: R00932046

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Job Title:  Operational Excellence Specialist Lead 

Job Code:  107700 

Job Summary 

The Operational Excellence Specialist will be responsible for leading optimization initiatives supporting organizational efforts to drive operational excellenceWith a strategic and operational focus, the specialist will play a crucial role with leading improvement initiatives and the development, deployment and oversight of program and processes, including tools, methods, training, and systems. The specialist will be responsible for preparing strategic analysis, developing solutions that drive operational excellence and making recommendations to leadership. The role will involve strong collaboration, as the specialist will be leading and serving as a key resource for the business regarding analysis and visualization support, best practice review, overall strategy, improvement and implementation, and ongoing review of performance results. 


Key Results: 

  • Initiate improvement strategies that drive operational excellence performance 

  • Lead the implementation of operational excellence program initiatives, including tools, techniques and training 

  • Lead the development of performance reporting and dashboards, empowering stakeholders to make data-informed decisions 

  • Develop crisp, polished, executive-level presentations that can be used to communicate performance  

  • Establish strategic and collaborative relationships with key stakeholders 

  • Support development of organizational continuous improvement competency 

  • Maintain involvement and understanding of high value best practice (internal and external) that are shared with business partners to enhance quality, compliance, efficiency and safety 


Principal Duties and Responsibilities 

Lead Operational Excellence Specialist 

  • Works collaboratively with key stakeholders to understand the needs of the business and develop action plans that support operational excellence 

  • Analyzes non-conformance trends to evaluate effectiveness of corrective actions 

  • Leads strategic analysis in key areas to identify trends and provide data-driven insights and actions 

  • Continuous evaluation of process, data, timeline effectiveness to provide recommendations on increasing effectiveness of results 

  • Monitor, measure and analyze process performance on a continual basis to identify data-driven opportunities for improvement 

  • Define, monitor, measure and improve organizational metrics for the organization on an ongoing basis 

  • Continuous evaluation of process, data, timeline effectiveness to provide recommendations on increasing effectiveness of results 

  • Present information, influence and facilitate discussion with all levels of the organization, including senior leaders to drive action 

  • Independently lead workshops and/or discussions with front line workforce, key stakeholders, and leadership to enable decision making and initiate action 

  • Identify, propose, and lead continuous improvement initiatives 

  • Serve as a peer coach or mentor to other members of the team to build strategy and improvement capabilities 

  • Ability to lead directly and indirectly people, projects or initiatives 

Required Qualifications for Position 

  • Bachelor’s degree in a discipline related to continuous improvement, business management, data analytics, engineering or other relevant area, or equivalent related experience 

  • Demonstrated knowledge or experience in strategy, continuous improvement, data analytics, operations, finance, or related functional area  

  • Proven ability to facilitate multiple projects/tasks while meeting deadlines with quality 

  • Ability to conduct workshops, influence decisions and facilitate discussions with leadership 

  • Excellent interpersonal, written and verbal communication skills 

  • Ability to effectively network and build strategic partnerships, both internal and external 

  • Ability to apply critical thinking and analysis (forward thinking) to work product 

  • Strong collaboration skills and ability to promote change 

Preferred Additional Qualifications for Position 

  • Experience with a BI Software and visualization tool, such as Tableau 

  • Experience interpreting and communicating advanced data sets and analysis 

  • Ability to develop and communicate key performance indicators and scorecards/dashboards 

  • Advanced proficiency with databases, statistical analysis tools and/or programing languages such as Microsoft SQL Server, Oracle, R, Python, VBA, Java, PHP, etc. 

  • Strong leadership skills and ability to influence others 

  • Certification in Change Management and/or Project Management certification 

  • Six Sigma certification or experience in continuous improvements 

  • Knowledge of utility operations (i.e. gas, electric, construction, engineering) 



The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. 

Inclusion & Diversity 
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. 

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program.  Report any unsafe conditions and take actions to prevent personal injuries.  Support our interdependent safety culture by ensuring the safety of your co-workers.  Stay focused on the task at hand and promote productivity through good work habits.

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Please note that the job posting will close on the day before the posting end date.

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